Employer Industry: Life Insurance

Why consider this job opportunity:
- Salary up to $20.00 per hour
- Eligible for monthly and quarterly bonuses based on individual performance and attendance
- Opportunities for equity and promotional increases upon demonstrating proficiency in various call center skills
- 6% premium for all hours worked after successful completion of initial training
- Ability to train and work 100% remote if located more than 50 miles from the Home Office
- Comprehensive benefits package including health, dental, vision, 401K, and life insurance

What to Expect (Job Responsibilities):
- Provide exceptional service to incoming calls and emails from sales representatives, members, payors, beneficiaries, and financial institutions
- Identify solutions, resolve issues, and enhance the customer experience
- Process requests for various forms, information, and changes related to policies and member benefits
- Maintain knowledge of all life, annuity, and health products, as well as company policies and procedures
- Engage in workflow analysis to provide efficient service and meet service level goals

What is Required (Qualifications):
- High school diploma or equivalent education/work experience
- Previous customer service experience, preferably in financial services or a call center
- Strong computer skills with a typing speed of 40+ wpm, emphasizing accuracy
- Ability to learn and communicate detailed insurance information clearly, both verbally and in writing
- Strong attention to detail, organizational skills, and the ability to maintain confidentiality

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role within the financial services sector
- Demonstrated ability to adapt to changes and handle ambiguity effectively
- Proven critical thinking and problem-solving skills
- Passion for providing exemplary customer service and building effective relationships
- Familiarity with life insurance products and related processes

#LifeInsurance #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay

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