This position has a Hybrid working model. Hybrid employees will be 100% onsite for duration of training. Once training has been completed, they may move to 3 days in the office and 2 days from their home office.

We are located at 2999 NE 181st Ave Portland, OR.

Currently hiring for October 16 or October 23 start dates with a training schedule of
Monday-Friday, 7:30 a.m. - 4:00 p.m. for the first 6 weeks. Full attendance onsite is required for the duration of training prior to moving into work regular work schedule and hybrid working model.

Come join us as a Customer Experience Specialist! In this role, you will be the first point of contact for our customer inquiries via the telephone as part of our 24 Hour Banking team. You will work in a highly collaborative, fast-paced environment, where customer service is our passion. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

Full-Time, set work schedules offered.
All schedules currently offered have Sunday off and 1 week day off (ie; Sun/Tues, Sun/Wed) and are shifts that start between 9:00am and 12:30pm (ie; 9:15am - 5:45pm, 10:00am - 6:30pm, 12:30pm - 9:00pm)

$20.00/hr wage offered.

Responsibilities include:

• Answer incoming calls and assist customers with questions and concerns related to their U.S. Bank accounts
• Process and respond to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy
• Properly diagnose customer needs and proactively educate them about the features and benefits of U.S. Bank products and services
• Demonstrate a genuine interest in customers and ask questions to resolve the customers concern while understanding how U.S. Bank can help meet their financial needs
• Present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first

• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Guide customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service

Basic Qualifications
- High school diploma or equivalent
- Minimum 18 months of customer service related experience

Preferred Skills/Experience
- Effective problem-solving and negotiation skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Proven time management skills / ability to multitask
- Experience interacting positively with unsatisfied customers
- Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies
- Strong verbal and written communication skills
- Proficient computer skills, especially Microsoft Office applications
- Bilingual English-Spanish speaking a plus

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