Gary Community Investments

Customer Experience Specialist


PayCompetitive
LocationRochester/New York
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 2932376
      Employer Industry: Marketing Agency

      Why consider this job opportunity:
      - Salary up to $52,000
      - Opportunity for annual bonuses and participation in an employee stock ownership plan (ESOP)
      - Comprehensive benefits package including 100% paid parental leave
      - Supportive and inclusive work environment that values diversity and equity
      - Chance to work in a dynamic role that enhances social media presence for clients

      What to Expect (Job Responsibilities):
      - Monthly posting of calendar content for assigned agents across various social media platforms
      - Manage and ensure successful posting of content, including quality assurance checks
      - Provide chat coverage and assist with incoming chats during peak times
      - Communicate effectively with agents to manage Hootsuite access and content approvals
      - Assist with additional tasks as assigned by management, including backup support for other specialists

      What is Required (Qualifications):
      - Associate degree in Marketing, Business, or Consumer Relations; Bachelor’s degree preferred
      - Minimum of 1 year of customer service experience
      - Strong written and verbal communication skills
      - Proficiency in Microsoft Office tools, including Word, Excel, and PowerPoint
      - Well-organized and detail-oriented with the ability to multitask in a fast-paced environment

      How to Stand Out (Preferred Qualifications):
      - Experience with Google Docs and Power BI
      - Familiarity with social media posting and content creation
      - Experience using Hootsuite for managing social media accounts

      #MarketingAgency #CustomerExperience #SocialMedia #DiversityAndInclusion #CareerGrowth

      "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
  • About the company

      Gary Community Investments, which includes The Piton Foundation, invests in for-profit & philanthropic solutions for CO's low-income children & their families.