About us

Direct Line Group is one of the UK's largest insurance companies and home to some of the best-known brands including Direct Line, Churchill and Green Flag.

What you'll do:

Join us as a Customer Insight & Analytics Consultant here at Direct Line Group!

To be successful you will need to be be able to use to influence change and communicate this effectively to wide range of stakeholders

• You will manage the delivery and reporting activities which feed into our improvement action plans for use with Business Owners across DLG.

• Own and deliver a suite of regular customer journey reports and dashboards, managing the required MI and insight activities for reporting at all levels.

• Take accountability for the governance of specific improvement plans, by providing MI and analysis as required

What we’re looking for:

• Experience in the delivery and analysis of complaints and customer insight data

• Technology literate with an understanding of up-to-date insight technology systems

• Ability in the creation and communication of compelling presentations

• Experienced in data analysis and able to demonstrate experience with a range of advanced analytical techniques

• Understand the customer, be empathetic and walk in the customer shoes

• Operational experience business processes

• Identify and prioritise pivotal points within the customer journeys to ensure win-win interventions for both customer and company

• Communicate at all levels, tailor communications style to different audiences to bring to life the customer experience and inspire teams to achieve

• Commercial experience, combining customer-centric and value-centric thinking

• Knowledge of Excel, Power BI or Qlik

Who you'll work with:

This role would be in the Customer Experience team who guide the customer agenda in Direct Line Group and ensuring all business stakeholders understand how customers perceive the experiences they are delivering.

Ways of Working

Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you.

Read our flexible working approach here.

Benefits

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

• 9% employer contributed pension

• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

• Additional optional Health and Dental insurance

• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.

• Generous holidays

• Buy as you earn share scheme

• Employee discounts and cashback

• Plus many more

Being yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Closing date: 30/9/202

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