Location(s):

United States of America

City/Cities:

Remote

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

August 31, 2023

Shift:

Job Description Summary:

We make our branded beverage products available to consumers in more than 200 countries and territories through our network of independent bottling partners who manufacture, package, merchandise, and distribute the finished branded beverages to our customers and vending partners. This role will be a integral part of this by being responsible for providing dedicated support by processing orders and inquiries within the Supply Chain organization. You’ll research, influence, and resolve issues for our Customers and Business partners using our order management system and tools, based on our established service level agreements. We’re looking for someone with exceptional customer service skills and attention to detail.

What You’ll Do for Us

• Single point of contact for our customers across Business units.

• Partner with sales teams and brokers to address customer satisfaction needs related to pricing, delivery method changes, account management and strategic projects (product launches, packing changes etc.).

• Partner with product supply, supply planning, logistics and transportation teams to influence and resolve order flow concerns (late trucks, dwell time, refused deliveries).

• Responsible for managing phone calls and emails from customers, internal stakeholders and partners and accurately tracking and resolving the business need.

• Acts as liaison between external departments and customers to process order changes, communicate all order changes, track, and reschedule customer orders to meet customer requested delivery dates.

• Apply best practices and business knowledge to make timely decisions and resolve issues with product orders to meet requested customer delivery dates.

• Proactively manage order flow, communication all issues and partner with transportation to ensure delivery appointments and pick-up appointments are set timely to mitigate order failures.

• Recognize and track trends with customer issues, evaluate and suggest process improvements for product order management and our partners.

• Understand Company goals and performance metrics and improve quality and speed to meet and exceed customer expectations.

• Work collaboratively but often independently on daily tasks and resolve escalations that are diverse in scope using strategic thinking, people and company resources.

• Build and leverage collaborative relationships with our customers, sales, logistics and other internal partners based on customer specific operations.

• Analyze, coordinate and participation in implementation of design projects to support department and or key customer objectives.

Qualifications & Requirements

• High School diploma and or GED equivalent.

• At least one year in a customer-facing role and one year in a call center.

• Strong customer service and relationship background, strategic thinking, effective communication, and business writing skills.

• Must have strong research or analytical skills, attention to detail, effective problem solver and influencing skills.

• Must have a strong sense of urgency and be empowered to make timely and informed decisions.

• Experience working with a product supply system, order management, Salesforce or SAP a plus.

• Demonstrate the ability to excel and contribute in a fast paced and changing work environment with accuracy.

• Candidate must be able to work independently with minimal daily supervision.

• Will cover shifts between 10:00 am – 7:00 pm EST.

Base Salary: $60,200 to $74,100

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, are offered.

What We Can Do For You

• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.

Skills:

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.