Job Description

Summary:

We are looking for an MBA summer intern to join Vivint’s Customer Loyalty team and lead a strategic project (e.g., AI/Machine Learning to predict customer propensity to renew/cancel, proactive customer retention model, etc.).

This role is onsite in Lindon, UT 3-5 days a week and can be remote on other days.

Primary Responsibilities:

• Lead a strategic project that improves customer attrition through data analysis, predictive modeling, and targeted proactive campaigns. Partner with VP and Director level leaders of our strategy, analytics, and operations team to apply a data-driven, consulting approach to drive real change.

Required Skills, Experience & Education:

• Currently pursuing an MBA degree
• Diverse thinking. Our team foundation is safety and trust. We want you to bring your whole, unique self to the team and we will win together
• Critical thinking skills. During your internship, you will identify trends in customer behavior, attrition, or revenue and develop creative solutions to specific problems. Internship success will involve guiding operational change
• Communicate clearly and concisely complex data as simple stories that drive action & strategies
• Vivint CX is a fast-paced technology environment with frequent change. We especially value candidates with:
  • Proven track record of driving meaningful financial or customer experience changes
  • Mindset to challenge ideas, make data-driven decisions, and think like a consultant
• Experience with SQL and Tableau or other dashboarding tools are strongly preferred

Learn about the Vivint Culture and why it’s a great place to grow your career!

Here are some highlighted perks you should ask us about:

• Free daily lunch and drinks on site
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Onsite health clinic, gym, gaming tables
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + Employer Match
• Employee Resource Groups

WORKING CONDITIONS:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

SAFETY:

Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employees must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".