Vivint Smart Home
Customer Moves Specialist (Work-From-Home)
This job is now closed
Job Description
- Req#: R121760
Analyze customer needs and adapt to their circumstances in order to provide a world-class customer moving experience
Sell new systems and individual items to customers that are moving to a new address
Help customers see the value in purchasing new equipment and services
Generate leads for our Partner Insurance Agency, Solar and NRG
Assist customers in transferring their service to another individual
Answer inbound calls from Vivint customers & employees
Assist customers in understanding their bills and other account issues
Be an advocate for our customers, creating peace of mind
Creating a Hassle-Free Moves Process for each customer.
Having a Sales mindset. Upselling and Upgrading Customers to the best equipment in the industry.
Offering revenue-generating initiatives for a superior customer experience.
Computer Savvy (Ex. 35+ WPM, ability to navigate different/new software).
Reliability. Showing up for your customers every day.
Conflict Management skills and composure.
Thinking Critically and collaborating when you need help.
Must be at least 18 years of age
Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)
Must be able to provide your own equipment. This entails:
A computer (laptop or desktop) that runs Windows 10 (Please note our remote-based software does NOT work with Apple/Mac products, tablets, or Chromebooks.)
Computer must have at least 8 GB RAM.
Computer must have a webcam.
A USB wired headset equipped with a microphone.
Must have reliable internet: 10 MBPS download and 10 MBPS upload speeds
Must have a wired internet connection
Understand you cannot be the primary caregiver for any children, other people, or pets while on shift.
Be able to type a minimum of 40 wpm
Have a quiet and private location from which to work
Cannot be located in CA, CO, CT, DC, KY, ME, NJ, NY, or WA.
Access to our private health clinic, 24/7 Gym, basketball courts, sand volleyball pits and much more at our corporate office in Provo and Logan, Utah
Flexible scheduling – must be able to commit to your schedule for the first 90 days
No Weekends
Mental health resources, including free, professional, and confidential counseling services available 24/7.
Employee Resource Groups: Vivint Women, Vivint EDGE, Vivint Pride, Vivint Veterans
Employee pricing on Vivint products
Opportunity to make a meaningful impact in the communities where you work and live with our Vivint Gives Back organization
Career development and leadership opportunities
Discounts with various national companies and vendors
10 Paid Holidays
Paid/Unpaid time off
Medical/dental/vision/life coverage
401(k) Plan + Employer Match
Paid Maternity, Paternity, & Adoption Leave
Career Development and Leadership opportunities
Honesty and Integrity Come First – Do the right thing
Customer Obsession is Our Advantage – A relentless passion to serve the customer
Innovation is Essential – Today’s innovation is tomorrow’s lifeblood
We Win Together – Individuals win games; teams win championships
Exceptional is Expected – Talk is cheap; create value, not just motion
- Paid holidays and flexible paid time away
- Employee/Friends/Family Discounts
- Medical/dental/vision/life coverage & 24/7 Medical Hotline
- 401(k) + Employer Match
- Employee Resource Groups
About the company
Vivint is a leading smart home company in North America. We create simple, affordable smart homes. Dedicated to redefining the home experience with intelligent products and services.
Job Description
Who We Are:
At Vivint, our purpose is to power a brighter future together. One that is safe, smart, and sustainable.
Customer Moves Specialist
As a Customer Moves Specialist, you will help each customer to build their 'dream package' to continue protecting their homes by providing high-end customer service and offer ing Vivint products and services . These revenue-generating initiatives are at the core of helping us provide premium service to our customers and will benefit them in a variety of ways. We are looking for individuals that excel in using creative thinking skills and soft skills to help find tailored solutions during the move process. As a Moves Specialist, you will have the support of your leadership that will coach you regularly to ensure success. All in all, we expect our Moves specialists to help in creating a seamless process that is Hassle-Free for each and every customer.
Training: Paid, Mandatory Training, 3 weeks 8am-4:30pm MT Monday - Friday
Shift Details: 7:00 AM - 3:30 PM MT weekdays and 8:00 AM - 4:30 PM MT on Saturdays with Thursdays and Sundays off
Starting Rate: $1 5 .75/ hr + Commissions
We want you to grow with us! Potential to make up to $16.75 / hr within your first year.
Unlimited Commissions: Specialists average between $3 00-$5 00 in commissions each month with top performers making $1600+ per month.
*Potential promotions and estimated compensation are dependent on performance and are not guaranteed*
Essential Function/Responsibilities:
What Will Make You Successful :
Minimum Requirements:
Equipment Requirements:
Work Environment Requirements:
Why You’ll Love Working Here:
Company Benefits:
Vivint Values:
FIND OUT MORE ABOUT WHAT IT'S LIKE TO WORK HERE:
Vivint is an equal opportunity employer, does not consider any protected traits ( e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on-site.
We are not open to hiring candidates to work out of the following locations:
CA, CO, CT, DC, KY, ME, NJ, NY, or WA.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position is $13/hr. In addition to base pay, this position has commission opportunities which typically range from $50,000 to $70,000. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, experience, and performance.
Here are some total rewards which, depending on the position, may be offered:
If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".