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Customer Onboarding Specialist - Associate
PayCompetitive
LocationRemote
Employment typeFull-Time
This job is now closed
Job Description
- Req#: JR101176
- Performs tasks required to set-up, onboard, and administration of new and renewal employer group customers.
- Coordinates implementation activities.
- Interacts with internal and external contacts, including but not limited to, technology vendors, insurance producers, benefits administrators, and payroll companies.
- Performs basic daily billing and collection tasks.
- Schedules, hosts, and runs implementation meetings with employer groups and partners.
- Responds to customer questions and inquiries.
- Configures new and renewal business rates, benefit plan designs, and commission percentages, within thecompany's software administration system.
- Monitors performance and overall functionality of the company's software administration system and participates in the testing and roll-out of new enhancements
- Performs other duties and responsibilities as assigned.
- 1 year relevant experience and/or banking, financial services, or insurance experience
- Only US residents will be considered for this role
- This is a full-time position: Days and hours to be determined by needs of business. Hours to be determined between employee and director
- Comprehensive full medical, dental and vision Insurance
- Basic Life Insurance at no cost to the employee
- Company paid short-term and long-term disability
- 12 weeks of 100% paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal Paid Time Off
- Paid holidays and company-wide Wellness Day off
- Paid time off to volunteer at nonprofit organizations
- Pet friendly office environment
- Commuter Benefits
- Group Pet Insurance
- On the job training and skills development
- Employee Assistance Program (EAP)
Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Job Summary:
PetPartners Inc. is seeking a Customer Onboarding Specialist- Associate who will report to the Manager, Operations Business Processes. The Customer Onboarding Specialist- Associate is responsible for set-up, enrollment, and eligibility administration.
Job Location: Remote- USA
Main Responsibilities:
Basic Qualifications:
Expected Hours of Work:
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