Employer Industry: Mortgage Servicing

Why consider this job opportunity:
- Salary up to $34.53 per hour
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including medical, dental, vision, and 401k
- Supportive and inclusive workplace culture celebrating diversity and individuality
- Chance to make a positive impact on customer satisfaction and resolution

What to Expect (Job Responsibilities):
- Investigate and resolve customer complaints related to mortgage servicing, including billing and payment processing issues
- Track, document, and manage complaints from receipt to resolution, ensuring timely and accurate responses
- Communicate with customers via phone, email, or written correspondence, providing empathetic support
- Collaborate with internal departments to resolve complaints and ensure compliance with regulations
- Maintain thorough documentation of all complaint cases for audit and reporting purposes

What is Required (Qualifications):
- Minimum of 5 years of experience in customer service or mortgage servicing, particularly in handling complaints or disputes
- Bachelor’s degree in business, finance, or a related field is preferred
- Familiarity with Consumer Financial Protection Bureau (CFPB) guidelines and mortgage servicing regulations
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Strong communication skills, both verbal and written

How to Stand Out (Preferred Qualifications):
- Experience in mortgage servicing, collections, or foreclosure processes
- Strong problem-solving and critical-thinking abilities
- Excellent conflict resolution and negotiation skills
- Ability to manage multiple cases and prioritize tasks effectively
- Empathetic and customer-focused mindset with professionalism under pressure

#MortgageServicing #CustomerService #CareerOpportunity #DiversityAndInclusion #ProblemSolving

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