Employer Industry: Mortgage Servicing

Why consider this job opportunity:
- Salary range: $20.72 - $34.53 hourly
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package, including medical, dental, vision, and 401k
- Supportive and inclusive workplace culture that values diversity and individuality
- Chance to make a positive impact on customer satisfaction and resolution processes

What to Expect (Job Responsibilities):
- Investigate and resolve customer complaints related to mortgage servicing issues, including billing and payment processing
- Track, document, and manage complaints from receipt to resolution, ensuring timely responses
- Communicate with customers through various channels, providing clear and empathetic responses
- Collaborate with internal departments to resolve complaints and ensure regulatory compliance
- Identify root causes of complaints and recommend process improvements to enhance customer satisfaction

What is Required (Qualifications):
- Minimum of 5 years of experience in customer service or mortgage servicing, particularly in handling complaints and disputes
- Familiarity with Consumer Financial Protection Bureau (CFPB) guidelines and mortgage servicing regulations
- Bachelor's degree in business, finance, or a related field is preferred
- Strong communication skills, both verbal and written
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

How to Stand Out (Preferred Qualifications):
- Experience in mortgage servicing, collections, or foreclosure processes
- Excellent problem-solving and critical-thinking abilities
- Strong conflict resolution and negotiation skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills

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