Employer Industry: Pet Insurance

Why consider this job opportunity:
- Salary of $23.00/hour with the potential for uncapped monthly bonuses based on individual performance
- $1,500 sign-on bonus for currently licensed candidates
- Full medical, dental, and vision benefits at no cost to the employee
- Four weeks of paid time off and nine paid float holidays, allowing flexibility in taking time off
- Opportunity for a five-week sabbatical after five years of employment
- Open, casual, pet-friendly work environment that promotes a fun and collaborative culture

What to Expect (Job Responsibilities):
- Provide an exceptional experience for current members requesting to cancel their policy through inbound phone calls
- Listen actively, investigate, and find solutions to retain members who wish to cancel their policy
- Handle sensitive and emotionally charged situations with empathy and care
- Utilize multiple computer systems simultaneously to assist members
- Adapt quickly to changes in procedures within a fast-paced, high-growth environment

What is Required (Qualifications):
- Minimum of 1 year of successful Customer Retention experience in a fast-paced call center
- At least 1 year of customer service experience
- Proven ability to implement retention strategies effectively
- Experience using and learning complex computer systems
- Availability to work full-time, including weekends

How to Stand Out (Preferred Qualifications):
- Fluency in French or Spanish is a plus
- Previous experience in a pet-related industry

#PetInsurance #CustomerRetention #RemoteWork #CareerGrowth #Benefits

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