Employer Industry: Pet Insurance

Why consider this job opportunity:
- Salary of $23.00/hour with potential for uncapped monthly bonuses based on individual performance
- $1500 sign-on bonus for currently licensed candidates
- Full medical, dental, and vision benefits at no cost to the employee
- Four weeks of paid time off plus nine paid float holidays
- Flexible remote work option available, with the possibility of a hybrid schedule
- Unique perks including free medical insurance for your pet and paid time off to volunteer at nonprofit organizations

What to Expect (Job Responsibilities):
- Provide exceptional support to current members requesting to cancel their policy through inbound phone calls
- Listen attentively and investigate to find solutions to retain members
- Handle sensitive situations with empathy, aligning with the employer's values
- Utilize multiple systems simultaneously to manage member interactions
- Adapt quickly to changes in procedures in a high-growth environment

What is Required (Qualifications):
- Minimum of 1 year of successful Customer Retention experience in a fast-paced call center
- At least 1 year of customer service experience
- Proven ability to implement customer retention strategies
- Experience with complex computer systems
- Availability to work full-time including weekends

How to Stand Out (Preferred Qualifications):
- Fluency in French or Spanish is a plus
- Previous experience in a pet-related industry

#PetInsurance #CustomerRetention #RemoteWork #CareerGrowth #EmployeeBenefits

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