Employer Industry: Pet Insurance

Why consider this job opportunity:
- Salary of $23.00/hour with the potential for uncapped monthly bonuses based on individual performance
- Restricted Stock Units granted to all new team members, vesting over 4 years
- Full medical, dental, and vision benefits at no cost to the employee
- Four weeks of paid time off and 9 paid float holidays, allowing for personal flexibility
- Opportunity for a five-week sabbatical after five years of employment
- Remote work flexibility available, with options for hybrid schedules in the Seattle office

What to Expect (Job Responsibilities):
- Provide exceptional service to current members requesting to cancel their policy through inbound phone calls
- Actively listen, investigate, and find paths to retain members who wish to cancel
- Handle sensitive and emotionally charged situations with empathy and care
- Utilize multiple systems simultaneously to track and manage member concerns
- Quickly adapt to changes in procedures within a high-growth environment

What is Required (Qualifications):
- Minimum of 1 year of successful Customer Retention experience in a fast-paced call center
- At least 1 year of customer service experience
- Proven ability to implement retention strategies that effectively retain customers
- Experience using and learning complex computer systems
- Availability to work full-time shifts, including weekends

How to Stand Out (Preferred Qualifications):
- Fluency in French or Spanish
- Active Property and Casualty License
- Previous experience in a pet-related industry or with pet insurance

#PetInsurance #CustomerRetention #RemoteWork #CareerGrowth #EmployeeBenefits

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