Employer Industry: Hearing Healthcare

Why consider this job opportunity:
- Competitive salary and bonus structure
- Comprehensive health benefits, including medical, dental, and vision
- Retirement savings plan with company matching
- Opportunities for professional development and ongoing training
- Employee discounts on hearing aids and related services
- Potential for remote work depending on business needs

What to Expect (Job Responsibilities):
- Develop and implement customer retention initiatives and business processes, including loyalty programs and follow-up campaigns
- Engage with customers through various communication channels to enhance satisfaction and service levels
- Act as a point of escalation for customer issues, collaborating with technical support and product teams for resolutions
- Support and optimize the company's loyalty programs to incentivize repeat purchases and brand loyalty
- Monitor retention data and customer satisfaction scores to identify trends and areas for improvement

What is Required (Qualifications):
- Bachelor's degree in Business, Marketing, Communications, or a related field (or equivalent experience)
- 2-4 years of experience in operations, customer success, customer retention, or account management, preferably in a retail, healthcare, or hearing aid industry
- Proven track record of creating successful business processes that reduce customer churn and improve satisfaction
- Excellent communication skills for effective interactions with customers and internal teams
- Strong analytical and problem-solving skills with a customer-first mindset

How to Stand Out (Preferred Qualifications):
- Experience in the hearing aid industry or a healthcare-related field
- Knowledge of hearing aid technology or experience working with audiologists
- Familiarity with CRM and Marketing Automation tools like MS D365, Salesforce, HubSpot, or Zendesk

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