Job Description:

Manages the execution of Small Business partner strategy and relationship management to ensure growth objectives are achieved.

Responsibilities include:

• Collaborate with project manager to onboard new strategic partnerships

• Develop and maintain contact routines across partnerships within their portfolio

• Develop optimization strategies tied to design, implementation and execution to drive performance

• Analyze partnership portfolio performance tied to KPI metrics

• Develop KPI’s to measure performance

• Responsible for the review and tracking of control metrics for each partner

• Responsible for issue escalations and remediations tied to partnership portfolios

Required Skills:

• 5+ years of experience in leadership, program management, relationship development

• Proven ability to integrate change into operations, challenge processes, solve issues and see a strategic vision

• Strong PowerPoint skills with an ability to tell the story and connect the dots for senior leaders

• Advanced Excel skills with experience building business cases with control monitoring

• Leadership experience with coordination efforts across multi-business unit stakeholders

• Strong relationship management and ability to navigate the complexities of gaining buy-in, building consensus and resolving conflicts in an organization

• Expert communicator at executive level, able to simply and concisely communicate complex information

• Strong data & business centric mindset with ability to utilize sound judgment and tailor approach to drive optimal outcomes

• Strong verbal and written communication and presentation skills

• Ability to interpret data and analyze the results using statistical techniques. Ability to take that data, observe trends and/or issues to raise with stakeholders

• Design and develop metrics, reports and analysis to drive key business decisions.

• Develop strategy and process improvement in partnership with stakeholders

Desired Skills:

• Small Business segment knowledge and experience

• General Bank product knowledge or product specific knowledge (e.g. Credit, Fraud, Payments)

• Ability to analyze business requirements and propose various solutions.

• Flexible, self-starter, fast-learner – willing and able to quickly learn new technologies and skills

• Experience with leading Credit, Community Lending, Client Experience or Digital Banking initiatives

• Process / journey mapping experience

Shift:

Hours Per Week: