Employer Industry: Customer Service Management

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible schedule to accommodate internal and external customer needs
- Collaborative and supportive work environment
- Direct involvement in key departmental systems and tools
- Leadership role overseeing a team and ensuring customer satisfaction
- Opportunity to work with various departments and contribute to business operations

What to Expect (Job Responsibilities):
- Plan, direct, and coordinate administrative activities for the Customer Service Department
- Manage and oversee all phases of service billing, including quality control and error correction
- Supervise the activities of Installation Planners, PMA Scheduling, and Customer Service Specialists
- Provide administrative support to the Customer Service V.P., Directors, and managers
- Oversee the execution of new systems, including testing, training, and troubleshooting

What is Required (Qualifications):
- Bachelor's degree in business or related field
- Minimum of five years of related administrative experience supporting major business unit operations
- Proficiency in Microsoft Office applications, particularly Word, Excel, and PowerPoint
- Ability to read, analyze, and interpret business periodicals and technical procedures
- Current valid driver's license and ability to obtain a passport for travel as required

How to Stand Out (Preferred Qualifications):
- Experience in a supervisory role with a focus on team development and performance evaluation
- Knowledge of ERP systems, database software, and contact management systems
- Strong analytical skills and experience in reporting and presentation development

#CustomerService #AdministrativeManagement #LeadershipRole #CareerGrowth #TeamSupervision

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