Do you have phenomenal Customer Service skills or are you an Administrator looking for a new challenge? If you are a highly motivated individual with passion and desire to contribute to the positive reputation of our business, then this might just be the perfect role for you!

The Order to Cash team have an exciting opportunity for an individual who can add to an already successful team. The role available will be focused on credit control activities crafted to support our client’s customers in ensuring their accounts are handled effectively.

We offer a hybrid working pattern, working from one of our offices up to 2 days a week and from home the rest of the time.

What you'll be doing:

• Collecting unpaid levies, overpayments and invoices in line with a formal Debt Recovery process including inbound and outbound calling.
• Resolving debtor queries received through various channels within SLA (Service Level Agreement).
• Monitoring debtor payment agreements and take the necessary action when agreements have lapsed.
• Handling Aged Debt to allow review for write off or court referrals
• Maintaining customer databases within the financial and administration platforms
• Supporting audit requests at any given time
• Successfully meeting the expectations of partners and customers.

What you’ll bring:

• Great telephone manner and communication skills.
• Inquisitive mind
• Customer Service skills
• Microsoft skills

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent
Location: York
Security Clearance Level: SC
Internal Recruiter: Chloe
Salary: 23463.00 per annum
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?
SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.
We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. ‘Living SSCL’ means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.