Go Further with Foundever

Are you ready to move your career forward? At Foundever, you will find our call centre jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

*Please note in order to be suitable for this position you must be able to drive and have a car as public transport does not cover our operational hours in the area*

About the role

We have a fantastic opportunity for experienced Customer Service Advisors to join our Shared Services team in Stratford! Working on our shared services campaign as a Customer Service Advisor, you will be working across multiple clients taking inbound calls from their customers. However, you can also be involved in emails, live chats and social media enquiries.

You will be trained onsite in our location in Stratford-upon-Avon. After 6 weeks we will give you the option to work from home. We ask that you come in 1-2 days a week. There may be some circumstances if you need further support that you are asked to stay onsite longer.

It’s really important you are able to commute to our site for your first 6 weeks so please check the address before applying: 53 Timothy’s bridge road, Stratford-upon-Avon, Warwickshire, CV37 9HY

Please note you will either need to be within a walking distance to the site or be able to drive, due to lack of public transport during the operational hours.

What you need to know

• Contract: Full time & Part time (Permanent)
• Start date: Monday 18th September 2023
• Pay: £10.18/£10.42
• Working hours -

Full time: Every weekend between 07:00 - 22:00 & Evenings 14:30 - 22:00 (37.5 hrs)

Part time: Between 16:00-22:00 Monday to Friday and must work Saturday and Sunday (15 hrs minimum)

What we need from you

• Good communication skills : the ability to clearly and effectively communicate with customers both written and verbally
• Active listening skills : the ability to attentively listen to customers and understand their needs and concerns
• Problem-solving skills : the ability to quickly identify and resolve customer issues or complaints
• Empathy : the ability to understand and relate to the customer's perspective
• Patience : the ability to remain calm and composed
• Adaptability : the ability to handle a wide variety of customer interactions and adjust communication style as necessary
• Positive attitude : the ability to remain positive and upbeat even during difficult customer interactions
• Strong teamwork skills : the ability to work effectively with other agents and support teams

Think you could be our next best Customer Service Advisor? Start your Foundever Journey and click Apply!

Data Notice

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.