Employer Industry: Specialty Laboratory Services

Why consider this job opportunity:
- Salary up to $24/hr.
- Comprehensive benefits package including medical, dental, vision, and disability insurance
- 401k with company match to support your retirement savings
- Paid time off and holidays for work-life balance
- Tuition assistance for continued education and professional growth
- Opportunities to collaborate with diverse teams and enhance customer experiences

What to Expect (Job Responsibilities):
- Address all inbound calls and inquiries in the Service Center effectively and efficiently
- Maintain accurate records of customer interactions, including inquiries and complaints
- Process outbound calls for specimen or billing information and investigate order issues
- Update and maintain customer account information in real-time during calls
- Ensure compliance with HIPAA and confidentiality standards in all interactions

What is Required (Qualifications):
- Must possess excellent communication and customer service skills
- Experience in a customer service environment, preferably in healthcare
- Ability to navigate and use Laboratory Information Systems and CRM software
- Strong attention to detail for accurate record-keeping
- Commitment to adhering to compliance and confidentiality policies

How to Stand Out (Preferred Qualifications):
- Previous experience in a laboratory or healthcare setting
- Familiarity with HIPAA regulations and compliance standards
- Ability to build rapport with a diverse customer base
- Experience in technical support for customer service platforms
- Knowledge of medication monitoring and drug testing services

#SpecialtyLaboratory #CustomerService #HealthcareJobs #CareerGrowth #CompetitiveBenefits

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