Western & Southern

Customer Service Advocate -Work from Home


PayCompetitive
LocationFremont/Michigan
Employment typeFull-Time

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  • Job Description

      Req#: 20063
      Employer Industry: Life Insurance

      Why consider this job opportunity:
      - Opportunity for career advancement and growth within the organization
      - Comprehensive training program lasting 10 weeks
      - Supportive and collaborative work environment
      - Competitive pay with commission potential based on performance
      - Chance to make a positive impact on customer satisfaction and financial security
      - Ability to obtain multi-state insurance licenses while employed

      What to Expect (Job Responsibilities):
      - Respond to customer inquiries via inbound and outbound service and sales telephone interactions, addressing various customer needs
      - Engage in consultative conversations to assess and recommend insurance products that meet customer needs
      - Handle customer inquiries professionally, ensuring compliance with regulatory requirements
      - Attend extensive on-site training to develop product knowledge and sales techniques
      - Maintain and obtain necessary licensing in multiple states as required by the employer

      What is Required (Qualifications):
      - High School Diploma or GED
      - 1-2 years of customer service experience
      - Proven ability to communicate effectively in a customer-friendly manner
      - Strong verbal and written communication skills, including grammar and spelling
      - Ability to obtain a Life and Health Insurance License upon hire

      How to Stand Out (Preferred Qualifications):
      - Contact center experience and knowledge
      - Life insurance industry experience and knowledge
      - Bilingual competency in English and Spanish
      - Strong service acumen and sales focus
      - Proficiency in PC, data entry, and word processing software skills

      #LifeInsurance #CustomerService #CareerOpportunity #TrainingProvided #SalesFocus

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

      5 billion as of March 2017. Through its member companies, Western & Southern offers a variety of financial services such as life insurance, annuities, mutual funds and investment management.