Employer Industry: Dental Insurance

Why Consider this Job Opportunity:
- Competitive salary up to $55,000 annually
- Opportunity for career advancement and growth within the organization
- Extended training provided for new hires
- Supportive and collaborative work environment
- Ability to work remotely or hybrid in Minnesota
- Chance to advocate for and assist customers with their needs

What to Expect (Job Responsibilities):
- Manage incoming calls and customer service inquiries using telephonic and computer software systems
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods and tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

What is Required (Qualifications):
- High School Diploma
- Exceptional verbal and written communication skills
- Experience interacting with customers
- Excellent problem-solving skills
- Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours

How to Stand Out (Preferred Qualifications):
- Bachelor's degree; or equivalent combination of education and experience
- Call center experience
- Strong understanding of company products, policies, and services

#CustomerService #CareerOpportunity #RemoteWork #TrainingProvided #DentalInsurance

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