Company Description

Many of our world leaders started here: as sales associates. It doesn't matter if you want to earn some extra money or if you are starting a career in the fashion industry - We offer you the opportunity.

Job Description

Part-time, full-time & maybe for a lifetime! Begin your career at H&M Group as a Customer Service Agent.

As a Customer Service Agent, you will learn all the basics of giving the best service to our customers and how to make them feel welcome and inspired. You will:

• Answer calls, emails, and chats in French to assist our customers whenever they want information about their online orders, our web shop, our stores, or our products.
• Adapt your tone of voice based on our brand identity and the customer you are speaking with.
• Report our customers’ feedback to the relevant department because as a Customer Service Agent, you are the voice of our customers & thanks to you, we can make constant improvement.

What do we offer:

• Depending on your choice of work hours, your gross monthly salary will start from €1983,08, based on the full-time contract (36 hours) - with a willingness to pay more depending on qualifications and experience.
• A meal allowance if you work from our office during closing shifts.
• A travel allowance based on where you commute from (round trip) for all shifts worked from our office.
• A staff discount on all brands of the H&M Group.
• Exclusive employee offers at external partner companies to spend your free time or stay physically fit.
• A company laptop and additional equipment to perform the best you can.
• Access to several tools to continuously develop yourself, on top of the initial training and coaching we provide.
• The possibility to work hybrid after getting accustomed to your new job and internal routines.
• The opportunity to express your style and to work in an informal and multicultural work environment.

Qualifications

& We are looking for you!

We care more about personality than qualifications. Our team is as diverse as our customers. So be yourself and show your personality - Come in a maxi dress or shorts - Choose your own style.

You also are or have:

• Strongly customer oriented & friendly with people
• Interested in fashion & technology
• Excellent communication skills in French, both written and spoken.
• Excellent computer skills; a good knowledge of Microsoft applications and/or SAP is a plus.

Additional Information

Center opening times:

• Mo-Fri: 8:00 AM to 8:00 PM
• Sa: 9:00 AM to 5:00 PM
• Su: 9:00 AM to 1:00 PM

Have we sparked your interest?

Simply hit the "Apply" button and follow the steps, then upload your CV and motivation letter in French.

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