Job Description

As a Customer Service Agent, you will be working at the heart of our fast-paced fashion business, you will be the first point of contact for customers every day. You will learn all the basics of giving the best service to our customers and how to make them feel welcome & inspired.

Key responsibilities:

• Answer calls, emails, and chats in Italian to assist our customers whenever they want information about their online orders, our web shop, our stores, or our products.
• Adapt your tone of voice based on our brand identity and the customer you are speaking with.
• Report our customers’ feedback to the relevant department because as a Customer Service Agent, you are the voice of our customers & thanks to you, we can make constant improvement.

Qualifications

We care more about personality than qualifications. Our team is as diverse as our customers. So be yourself & show your personality - Come in a maxi dress or shorts - Choose your own style.

What you will need to succeed:

• Strong customer orientation & friendliness with people.
• Interest in fashion & technology.
• Excellent communication skills in Italian, both written & spoken (C1 level).
• Excellent computer skills; a good knowledge of Microsoft applications and/or SAP is a plus.

Additional Information

You can choose to work part-time or full-time, from 24 hours up to 35 hours per week on average. This is a temporary position starting on the 6th of May and lasting 12 weeks. Apply by sending your CV in Italian as soon as possible, no later than the 22nd of April. Due to data policies, we only accept applications through career page.

Benefits

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Inclusion & Diversity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

Company Description

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.

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