Company Overview:

Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-light provider of transportation services across the United States, Canada and Mexico. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first- and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We are more than a transportation company. Forward is a single resource for your shipping needs.

Position: Customer Service Agent, Logistics

Compensation: $24.32 per hour

Core Responsibilities & Duties:

Responds to customer inquiries and maintains customer accounts according to specific guidelines and procedures.
Researches information to solve customer service problems.
Document and record monthly activities for period end reporting.
Provide work coverage for other employees’ absences when necessary.
Perform other tasks assigned by department Supervisor and/or Manager.
Base line understanding of excel functions and how to manage email rules with Outlook.
Other duties as assigned.

Job Requirements & Qualifications:

Knowledge of customer service practices and administrative procedures.
Accurate data entry is a necessity.
Must be able to multitask
Must be proficient in the use of standard office software applications.
Must have excellent communication skills (written and verbal).
Excellent organization skills, as attention to numerous email groups is required
Exemplary customer service skills are required.
Must be a self-starter with common sense, a professional attitude, and strong problem solving ability.
Should take pride in his/her work and perform with 100% accuracy on a daily basis without exceptions.
Ability to work cooperatively with others at all levels within the organization.
Requires the ability to make judgments and work with minimum supervision
Knowledge of warehouse management system SAP is a plus
Availability for occasional short shift on Saturday or Sunday

What We Offer:

Competitive base salary
Paid time off within the first year of employment, sick time and holidays
Company provided life insurance
Health, vision, and dental insurance options
Commuter benefit plan
Optional supplemental life insurance
401(k)
A great place to work with a terrific culture

Customer Service Agent, Logistics

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