Employer Industry: Dental Benefits

Why consider this job opportunity:
- Starting hourly rate of $20.00
- Opportunity for career advancement and growth within the organization
- Flexible work options: on-site, remote, or hybrid
- Comprehensive benefits package including medical, dental, vision, and life insurance
- Paid Time Off (PTO) and holidays
- Supportive and collaborative work environment recognized as a Top Workplace

What to Expect (Job Responsibilities):
- Manage customer service inquiries by answering incoming telephone calls
- Listen to and assess customers' needs to achieve satisfaction
- Build sustainable relationships with customer accounts through effective communication
- Provide accurate information using appropriate methods and tools
- Handle customer complaints and ensure resolution within time limits

What is Required (Qualifications):
- High School Diploma or equivalent
- Experience using Microsoft Office suite of products and phone systems
- Ability to adhere to structured call center policies and procedures
- Exceptional verbal and written communication skills
- Ability to multitask, prioritize, and manage time effectively

How to Stand Out (Preferred Qualifications):
- Bachelor's degree or equivalent combination of education and experience
- Previous call center and/or customer service experience

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