Employer Industry: Consumer Products (Functional Nutrition)

Why consider this job opportunity:
- Salary of $22/hour
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere in the U.S.
- Comprehensive health insurance options and 401k program with company match
- Generous time-off and paid parental leave
- Employee discounts on products from the employer's store

What to Expect (Job Responsibilities):
- Engage with customers through various written communication channels, providing prompt responses to inquiries
- Collaborate with Management, Warehouse, and R&D to escalate necessary customer concerns and questions
- Follow up with customers to ensure their requests are completed
- Gather and assess relevant information to effectively address inquiries and manage complaints
- Support wholesalers and shippers with inquiries and partner with Health Services to report any adverse events

What is Required (Qualifications):
- Minimum of two (2) years of related experience, typically in a contact center environment
- High school diploma required; Associate's degree preferred or a combination of education and equivalent experience
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to type 40 WPM
- Experience with SharePoint preferred

How to Stand Out (Preferred Qualifications):
- Experience working with supplements and coffee
- Strong written communication skills
- Patience and empathy in customer service interactions
- A proactive approach to resolving customer issues
- Willingness to share feedback for improving customer experience

#ConsumerProducts #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion

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