Company Description

H&M’s Global Customer Service is a multichannel and multi-brand organization with a focus on the customer dialogue throughout the customer journey. Our customer is at the heart of everything we do.

Today, Customer Service has around 3500 employees globally and has established 16 Customer Service Centers around the world. In our Center in Maastricht, the Netherlands, around 300 colleagues take care of H&M’s customers in 9 different countries and in 6 different languages.

Job Description

As a Customer Service Agent, you will learn all the basics of giving the best service to our customers and how to make them feel welcome & inspired.

You will:

• Answer calls, emails, and chats in Spanish to assist our customers whenever they want information about their online orders, our web shop, our stores, or our products.
• Adapt your tone of voice based on our brand identity and the customer you are speaking with.
• Report our customers’ feedback to the relevant department because as a Customer Service Agent, you are the voice of our customers & thanks to you, we can make constant improvement.

What do we offer:

• Depending on your choice of work hours, your gross monthly salary will start from €1928,10, based on the full-time contract (35 hours).
• A meal allowance if you work from our office during evening shifts.
• A travel allowance based on where you commute from (round trip) for all shifts worked from our office.
• A staff discount on all brands of the H&M Group.
• Exclusive employee offers at external partner companies to spend your free time or stay physically fit.
• A company laptop and additional equipment to perform the best you can.
• Access to several tools to continuously develop yourself, on top of the initial training and coaching we provide.
• The possibility to work hybrid after getting accustomed to your new job and internal routines.
• The opportunity to express your style and to work in an informal and multicultural work environment.

Qualifications

We care more about personality than qualifications. Our team is as diverse as our customers. So be yourself & show your personality - Come in a maxi dress or shorts - Choose your own style.

You also are or have:

• Strongly customer oriented & friendly with people.
• Interested in fashion & technology.
• Excellent communication skills in Spanish, both written & spoken.
• Excellent computer skills; a good knowledge of Microsoft applications and/or SAP is a plus.

Additional Information

Office opening times:

• Mo-Fri: 8:00 AM to 8:00 PM
• Sa: 9:00 AM to 5:00 PM
• Su: 9:00 AM to 1:00 PM

Have we sparked your interest?

Simply hit the "Apply" button and follow the steps, then upload your CV and motivation letter in Spanish.

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