Employer Industry: Gaming and Entertainment

Why consider this job opportunity:
- Competitive pay of $19.50/hour + 10% shift differential, earning up to $21.45/hour for overnight shifts.
- Opportunity for career growth and skill development within a leading gaming and entertainment company.
- Enjoy the flexibility of working from home 4 out of 5 days a week.
- Comprehensive benefits package to support your health and well-being.
- Fun and relaxed work environment with a focus on team collaboration.
- Recognition as a top workplace in the United States, promoting diversity, equity, and inclusion.

What to Expect (Job Responsibilities):
- Communicate with players and guests via live chat, email, and phone to ensure a seamless customer experience.
- Provide comprehensive information on mobile apps and assist with player account inquiries.
- Deliver exceptional customer service that embodies friendliness and care for the Penn brand.
- Assist guests with hotel reservations and event RSVPs while meeting company conversion expectations.
- Investigate and troubleshoot technical issues players experience with our products.

What is Required (Qualifications):
- High School diploma or College Degree required.
- Minimum of 1 year of experience in customer service or customer support.
- Must be at least 21 years of age and able to qualify for licenses required by applicable states.
- Strong attention to detail and analytical thinking skills.
- Ability to maintain composure under pressure and effectively handle frustrated players.

How to Stand Out (Preferred Qualifications):
- Demonstrated passion for excellence in player care and satisfaction.
- Quick typing skills with good grammar and punctuation.
- Flexibility to work weekends and holidays as needed.
- Experience in the gaming or entertainment industry is a plus.
- Ability to interpret messages from non-native English speakers effectively.

#GamingIndustry #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.