Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Paid training provided to enhance your skills
- Flexible schedule offering work-life balance
- Paid time off to support your well-being
- Opportunities for career advancement within the organization
- Access to a telehealth care plan for health support
- Collaborative and supportive work environment

What to Expect (Job Responsibilities):
- Manage a high volume of incoming calls and inquiries from customers
- Generate sales leads and identify customer needs to achieve satisfaction
- Build and maintain strong relationships with customer accounts through effective communication
- Handle customer complaints, providing appropriate solutions and alternatives within specified time limits
- Keep accurate records of customer interactions and process customer accounts efficiently

What is Required (Qualifications):
- Excellent customer service abilities and a track record of over-achieving quotas
- Strong phone etiquette and communication skills
- Familiarity with CRM systems and practices
- Ability to multi-task, prioritize, and manage time effectively
- Minimum educational requirement: High School Diploma or GED

How to Stand Out (Preferred Qualifications):
- Experience with outbound calling and sales/upselling
- Bilingual or multilingual proficiency is a plus, especially in Spanish
- Strong analytical skills and data entry experience
- Proficient computer skills

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