Employer Industry: Federal Government Contracting

Why consider this job opportunity:
- Salary range: $105,000 - $115,000 USD
- Comprehensive benefits package including medical and dental care, matching 401K, and paid time off
- Supportive and collaborative work environment that embraces diversity and inclusion
- Opportunity to work with cutting-edge cloud services and infrastructure
- Chance to make a positive impact on customer satisfaction and service delivery

What to Expect (Job Responsibilities):
- Assist customers in defining and refining service request requirements and guide them through the service request process
- Create, route, and manage ServiceNow tickets for various tasks including installations and changes
- Act as the main point of contact between customers and technical staff, ensuring service delivery meets expectations
- Coordinate the implementation of customer requests with departmental technical resources
- Prepare and conduct cloud customer onboarding meetings, including presentations and Q&A sessions

What is Required (Qualifications):
- Strong customer service skills to assist and guide customers effectively
- Excellent verbal and written communication skills for managing complex communications
- Ability to coordinate with technical resources and manage implementations
- Proficiency in using and managing ticketing systems such as ServiceNow
- Understanding of cloud services and concepts

How to Stand Out (Preferred Qualifications):
- Knowledge of Configuration Management Database (CMDB) implementation
- Experience in technical documentation and communication material development
- Familiarity with physical and virtual machine operations

#FederalContracting #CustomerService #CloudServices #CareerOpportunity #DiversityInclusion

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