Employer Industry: Software Development

Why consider this job opportunity:
- Salary up to $65,000 a year
- Fully remote work arrangements for flexibility
- Comprehensive health and benefits package, including medical, dental, and vision coverage
- Access to professional growth resources, training, and mentorship opportunities
- Generous paid time off and flexible scheduling for a healthy work-life balance
- Collaborative and supportive team culture that values your ideas

What to Expect (Job Responsibilities):
- Assist customers with how-to questions related to Daylite and Billings Pro software
- Troubleshoot technical issues and provide solutions for customers
- Offer billing and subscription support, including inquiries about invoices, renewals, and payments
- Manage customer inquiries via email, live chat, phone, and screen-sharing sessions
- Document and track customer issues thoroughly and identify patterns for escalation

What is Required (Qualifications):
- Strong technical mindset with a passion for helping people
- Deep familiarity with macOS and iOS, including the ability to adapt to new OS updates and features
- Excellent communication skills, with an emphasis on empathy and active listening
- Proven ability to manage multiple priorities and adapt to shifting demands
- Understanding of small business operations and technological needs

How to Stand Out (Preferred Qualifications):
- Experience with Marketcircle products, specifically Daylite and Billings Pro
- Familiarity with support tools like HelpScout and TeamViewer
- Knowledge of technical tools such as PSQL/SQLite, Graylog, Console, and Terminal
- Previous experience in a customer-facing support role within the technology sector

#SoftwareDevelopment #CustomerSupport #RemoteWork #CareerGrowth #AppleTechnology

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