Employer Industry: Banking and Financial Services

Why consider this job opportunity:
- Salary range of $17.00-$20.00 per hour, eligible for approved overtime and a +$1.00/hr shift premium after 6:00 pm
- 17 days of Paid Time Off (PTO) and 5 days of Short-Term Disability (STD)
- Comprehensive benefits package including medical, dental, and vision coverage
- 401(k) plan with employee match for future financial security
- Opportunity to work in a supportive and collaborative environment
- Gain valuable experience in customer service within the banking sector

What to Expect (Job Responsibilities):
- Respond to and resolve customer inquiries related to bank products and services
- Build and maintain customer relationships to differentiate from competitors
- Accept ownership of customer requests and follow through to resolution
- Collaborate with other departments to enhance customer experiences and resolve issues
- Maintain professionalism in communication and adhere to service level expectations

What is Required (Qualifications):
- High school diploma or GED required
- Minimum of one year of customer service experience required
- Ability to work under pressure and manage time effectively
- Proficient in using Microsoft Office products and operating standard office equipment
- Strong organizational skills and ability to multi-task in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- Customer service experience within a banking or financial institution
- Previous contact center experience
- Previous sales experience

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