Employer Industry: Banking

Why consider this job opportunity:
- Salary up to $20.00 per hour, with eligibility for approved overtime and a $1.00/hr shift premium after 6:00 pm
- Comprehensive benefits package including medical, dental, vision, and 401(k) with employee match
- Generous paid time off: 17 days of PTO, 5 days of Short Term Disability, and 11 annual paid holidays
- Opportunity to develop customer service skills in a professional banking environment
- Work in a supportive team atmosphere with opportunities for collaboration and growth
- Flexible scheduling with the potential for non-traditional hours

What to Expect (Job Responsibilities):
- Respond to and resolve customer inquiries related to bank products and services
- Build and maintain customer relationships to differentiate the employer from competitors
- Accept ownership of customer requests and follow through to resolution
- Collaborate with other departments to ensure customer satisfaction and improve processes
- Maintain professionalism and confidentiality while handling customer interactions

What is Required (Qualifications):
- High school diploma or GED required
- Minimum of one year of customer service experience required, preferably in banking or financial services
- Ability to work a flexible schedule, including outside of normal banking hours
- Strong organizational, time management, and multitasking skills
- Proficiency in using Microsoft Office products and standard office equipment

How to Stand Out (Preferred Qualifications):
- Previous contact center experience preferred
- Previous sales experience preferred
- Experience in a fast-paced customer service environment

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