Employer Industry: Banking and Financial Services

Why consider this job opportunity:
- Salary up to $20.00 per hour, with a $1.00/hr shift premium after 6:00 pm
- Eligible for approved overtime
- Comprehensive benefits package including medical, dental, and vision coverage
- 17 days of Paid Time Off (PTO) and 11 annual paid holidays
- Opportunity for career advancement within a supportive work environment
- Flexible schedule with the ability to work additional hours if needed

What to Expect (Job Responsibilities):
- Respond to and resolve customer requests related to bank products and services
- Build and retain customer relationships, differentiating from competitors
- Accept ownership of customer inquiries and follow through to resolution
- Collaborate with other departments to improve customer experiences and resolve issues
- Maintain a professional demeanor while providing courteous customer support

What is Required (Qualifications):
- High school diploma or GED required
- Minimum of one year of customer service experience required
- Strong organizational and time management skills
- Ability to work independently and under pressure
- Proficiency in Microsoft Office products and standard office equipment

How to Stand Out (Preferred Qualifications):
- Customer service experience within a banking or financial institution
- Previous contact center experience
- Previous sales experience

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