Employer Industry: Banking and Financial Services

Why consider this job opportunity:
- Salary up to $20.00 per hour, with a +$1.00/hr shift premium after 6:00 pm
- Eligible for approved overtime
- Comprehensive benefits package including medical, dental, and vision coverage
- 17 days of Paid Time Off (PTO) and 11 annual paid holidays
- Opportunity for career advancement within the organization
- Flexible work schedule, including the potential for additional hours as needed

What to Expect (Job Responsibilities):
- Respond to and resolve customer requests related to bank products and services
- Build and maintain customer relationships while differentiating service from competitors
- Accept ownership of customer inquiries and follow through to resolution
- Collaborate with other departments to resolve customer issues and improve processes
- Maintain professionalism in communication with customers and colleagues

What is Required (Qualifications):
- High school diploma or GED required
- Minimum of one year of customer service experience required
- Ability to work a flexible schedule, including non-traditional holidays
- Proficiency in using Microsoft Office products and standard office equipment
- Strong organizational, time management, and multi-tasking skills

How to Stand Out (Preferred Qualifications):
- Customer service experience within a banking or financial institution
- Previous contact center experience
- Previous sales experience

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