Employer Industry: Banking and Financial Services

Why consider this job opportunity:
- Opportunity for a 4-day work week with extended hours
- Professional development and training in banking policies and procedures
- Collaborative and supportive work environment
- Chance to build and retain customer relationships, enhancing job satisfaction
- Ability to work with various communication channels (phone, chat, and email)
- Flexible scheduling with the possibility of additional hours

What to Expect (Job Responsibilities):
- Respond to and resolve inbound customer requests related to bank products and services
- Build customer relationships by providing exceptional service and support
- Assess the urgency of customer requests and prioritize effectively
- Serve as a liaison between customers and other bank departments
- Perform general clerical duties and operate departmental equipment

What is Required (Qualifications):
- High school diploma or GED
- Minimum of one year of experience in banking or financial services in a customer service role
- Ability to use a personal computer and Microsoft Office products
- Strong organizational, time management, and prioritizing skills
- Ability to maintain confidentiality and work independently

How to Stand Out (Preferred Qualifications):
- Previous contact center experience
- Willingness to work outside of normal banking hours and adjust schedules as needed
- Experience with digital banking services and products

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