Employer Industry: Banking and Financial Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible schedule with alternate hours, including non-traditional holidays
- Supportive and collaborative work environment
- Chance to provide exceptional customer service and make a difference in customer experiences
- Strong emphasis on teamwork and employee engagement

What to Expect (Job Responsibilities):
- Respond to and resolve customer requests related to bank products and services
- Build and maintain customer relationships to enhance satisfaction and loyalty
- Accept ownership of customer inquiries and ensure follow-through to resolution
- Collaborate with other departments to address customer issues and improve processes
- Maintain professionalism and confidentiality while providing support

What is Required (Qualifications):
- High school diploma or GED required
- Minimum of one year of customer service experience required
- Ability to work a flexible schedule, including additional hours when needed
- Strong written and verbal communication skills
- Proficiency in Microsoft Office products and standard office equipment

How to Stand Out (Preferred Qualifications):
- Customer service experience within banking or financial institutions
- Previous contact center experience
- Previous sales experience

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