You’re ready to show up and make an impact on your local community.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:

Deliver exceptional service and provide streamline experiences when assisting passengers with inquiries, helping with luggage on their journey and connecting them to regional services.

Be responsible for a broad range of day-to-day station operations as well as manage the station presentation, general maintenance and cleaning.

Work alongside our train crew and other stakeholders to ensure that all safety standards are met and manage any potential safety risks that may arise and impact staff and passengers.

For more information on these positions, view the Role Description and Candidate Information pack

Here is the video of A Day in the Life of a Customer Service Attendant

All our positions work off a shift roster where your days, start and finish times will vary based on the location and business requirements. You may also be required to work additional hours at short notice with the potential for overtime.

A Talent Pool will be created for current and future temporary and permanent, full-time, and part-time positions at Newcastle and the Central Coast the next 18-month period. If you are deemed suitable at interview and a vacancy arises in your preferred location, you may be contacted and asked to complete pre-employment checks.

About you

• You are enthusiastic and have a passion to work within your local community; you want to be on the frontline and the first point of contact when our passengers arrive at your station.

• You are resilient and have outstanding interpersonal skills to provide clear and accurate instructions and can manage difficult conversations with a diverse range of people from all walks of life.

• You are confident and have the ability to problem solve and make prompt decisions in a fast-paced environment under pressure whilst working alongside a variety of stakeholders in a safety focused operational environment.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At NSW TrainLink, we help connect passengers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits

This is an in-person, on-site role.

What are you waiting for…? Connect with us. Apply now!

Applications close: 11:59 pm Wednesday 6 March 2024.

For more information about this role, please contact MAXINE.GREENSTREET@TRANSPORT.NSW.GOV.AU.

People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

Need some help with your application? Take a look at our application tips video series.

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