Prospective candidates will find purpose in a career that makes a difference in the patient community as part of employer's team. Our approach to at-home patient care is redefining chronic care management. As a Patient Advocate Representative I, you'll provide first-class customer service, ensuring accurate and timely shipping of reorders, cross-functional support of all business units, and maintaining up-to-date documentation and insurance for accurate processing and billing of patient services. You'll be the one on the front line helping solve our patient's challenges and delivering on our promise of superior customer service.

Responsibilities:
- Obtain and process authorizations for reorders.
- Resolve patient issues and ensure accurate reorder processing via phone, document processing, and medical record validation.
- Ensure patients have all required medical documentation to permit billing of services as assigned.
- Maximize patient base through retention efforts and cross-selling via phone.
- Handle inbound and outbound calls from patients' physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients.

Qualifications:
- Minimum high school diploma or GED equivalent.
- Customer service experience preferred.
- Proficient computer literacy, including strong keyboarding and ability to key data accurately while maintaining strong listening skills.
- Strong attention to detail, multi-tasking, communication, and organizational skills are essential.
- Exceptional phone and email etiquette.
- Position may require evening and weekend availability.

Additional Information:
- CCS Medical is an EEO/AA employer. M/F/D/V.
- Our values include certainty, compassion, and advancement.