Job Title: City of Chesapeake Public Utilities – Customer Service Clerk
Job location: 306 Cedar Road, City Hall Building, Chesapeake, VA 23322
Schedule: Monday – Friday 8:00 a.m. to 5 p.m. (occasional overtime)
Pay Rate: $15.73/hr.
General Description:
Seeking a highly motivated customer service-oriented individual to assist customers with water and sewer accounts as
well as delinquent accounts. Interpersonal skills include positive interaction with co-workers and customers via
telephone, internet and in person. The ability to stay calm under pressure and provide exceptional customer service is
also required.
Job duties:
• Assists and effectively communicates with utility customers.
• Prepares work orders for new service and termination of service; conduct in-depth review of meter readings,
water consumption, and their corresponding bill details.
• Duties also include the review of adjustments and performance of mathematical computations with accuracy.
• Answers an average of 60 telephone calls per day, accepts payments in forms of cash, checks and money order,
files paperwork and balances cash drawer with 100% accuracy.
• Embraces the city’s C.A.R.E. (Courteous, Attentive, Responsive and Empowered) standards.
• Apply knowledge of principles and processes for providing customers and personal services to the public.
• Maintain professional attitude when dealing with irate, angry customers.
• Follow all guidelines and policies.
• Answer questions from employees or the public in person and on the telephone.
• Operate computer screening systems.
• Resolve client or public complaints by directing calls to appropriate program area.
• Follow city telephone standards.
• Communicate & liaise verbally between clients/workers/public/professionals and relevant staff and interpret
and respond clearly and effectively to spoken requests over the phone and to verbal instructions.
• Perform other job duties requiring skills, knowledge and physical requirements as demanded by those duties
described or less. Individual assignments will be determined by the supervisor based on current workloads and
department needs.
Education/Experience
• Must have previous customer service experience.
• Must be able to present themselves in a professional manner.
• Must have experience working in a professional office.
• Must have multi-line telephone experience.

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Ideal Candidate will possess:

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• Meet physical, aptitude, educational and minimum experience criteria