Employer Industry: Insurance Services

Why consider this job opportunity:
- Competitive compensation designed to reflect your expertise and contribution.
- Comprehensive health, dental, and vision insurance plans to support your well-being.
- Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
- Paid holidays and time off to promote a healthy work-life balance.
- Opportunities for professional development through continued education reimbursement and company-paid courses.
- Remote work flexibility allowing you to work from home.

What to Expect (Job Responsibilities):
- Coach agents to ensure productivity, quality, and customer satisfaction performance objectives are met.
- Communicate company goals and metrics with team members to enhance customer service delivery.
- Conduct one-on-one meetings with agents to evaluate performance against KPIs and provide constructive feedback.
- Identify adverse performance trends and provide recommendations to management for service enhancement.
- Assist with escalated customer issues and take calls during periods of excessive call volume.

What is Required (Qualifications):
- Minimum of two years of call center customer care experience.
- Current position as a Customer Service Specialist (CSS) within Customer Service.
- Exceptional listening and analytical skills.
- Strong performance in current position and dedication to providing exceptional customer service.
- Proficiency in Microsoft Office Suite, specifically Word, Excel, and Outlook.

How to Stand Out (Preferred Qualifications):
- Some college education is a plus.
- Ability to objectively review phone calls according to department guidelines.
- Strong working knowledge of customer service programs (e.g., CSE, Letter Writer, Mainframe).
- Excellent judgment, reasoning, and problem-solving skills.
- Strong organizational skills and ability to prioritize work in a multitasking environment.

#InsuranceServices #CustomerService #RemoteWork #CareerGrowth #Teamwork

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.