Employer Industry: Insurance Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive health, dental, and vision insurance plans
- Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan
- Paid holidays and time off to support a healthy work-life balance
- Company-paid counseling for assistance with mental health, stress management, and work-life balance
- Work remotely from the comfort of your home

What to Expect (Job Responsibilities):
- Coach agents to ensure productivity, quality, and customer satisfaction performance objectives are met
- Communicate company goals and metrics with team members to deliver high levels of customer service
- Conduct one-on-one meetings with agents to evaluate performance against KPIs and provide constructive feedback
- Identify adverse performance trends and inform management while providing input for training and policy changes
- Assist with calls during periods of excessive call volume

What is Required (Qualifications):
- Two years of call center customer care experience
- Must currently hold a CSS position within Customer Service
- Exceptional listening and analytical skills
- Strong performance in the current position
- Proficient in Microsoft Office Suite, specifically Word, Excel, and Outlook

How to Stand Out (Preferred Qualifications):
- Some college education is a plus
- Ability to objectively review phone calls in accordance with department guidelines
- Knowledge of customer service programs (i.e., CSE, Letter Writer, Mainframe, Intranet)
- Strong organizational skills
- Teamwork experience

#InsuranceServices #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits

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