Freddie Mac
Customer Service Contact Center Professional (Remote)
Pay$62000.00 - $94000.00 / year
LocationMclean/Virginia
Employment typeFull-Time
This job is now closed
Job Description
- Req#: JR14632
Employer Industry: Mortgage Finance
Why consider this job opportunity:
- Salary up to $94,000
- Eligible for participation in the annual incentive program
- Comprehensive total rewards package including competitive compensation and market-leading benefits
- Opportunity to make a meaningful impact in the housing finance system
- Work collaboratively in a dynamic, fast-paced environment
What to Expect (Job Responsibilities):
- Provide excellent customer service to support mortgage products and technology offerings
- Handle a wide array of topics including pricing, contracting, and loan delivery needs of customers
- Assist customers in gaining access to employer tools and resources
- Resolve a range of complicated problems with innovative and practical solutions
- Serve as the principal customer contact on contracts and perform project leadership roles
What is Required (Qualifications):
- Minimum of 2-4 years of related experience
- Proficient in clear, effective, and persuasive communication with external customers and business stakeholders
- Ability to work under limited direction and independently determine approaches to solutions
- Strong verbal and written communication skills
- Capability to function well in a fast-paced environment with competing priorities
How to Stand Out (Preferred Qualifications):
- Self-starter and self-motivated with a sense of urgency
- Motivated to learn new technologies and identify process improvements
- Experience collaborating effectively in a team environment
- Ability to adapt to change while delivering on assigned objectives
#MortgageFinance #CustomerService #CareerOpportunity #CompetitivePay #IncentiveProgram
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The Federal Home Loan Mortgage Corporation, commonly known as Freddie Mac, is a publicly traded, government-sponsored enterprise, headquartered in Tysons Corner, Virginia.