We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team. This role plays a key part in ensuring smooth order fulfillment by supporting sales, project management, and accounting teams . The successful candidate will be responsible for processing and tracking orders, coordinating with vendors, and maintaining clear communication with both internal teams and clients .

This position requires strong communication and interpersonal skills , as it involves regular interaction with clients, manufacturers, and internal departments . The ideal candidate thrives in fast-paced environments , has excellent project management and organizational skills , and can effectively meet deadlines while managing multiple tasks .

Bold Business is a US-based leading global business processing outsourcing firm with over 25 years experience and $7B+ in client engagements. We enable small and publicly traded businesses to scale by providing global outsourcing talent services.

Key Responsibilities:

• Process, track, and bill customer orders with accuracy and efficiency.
• Assist in preparing product specifications, pricing research, and vendor discussions .
• Submit and manage new customer and vendor forms for approval.
• Support the development of client proposals as needed.
• Verify and manage manufacturer orders , ensuring accuracy in details and specifications.
• Utilize NetSuite or similar software to manage order processing and documentation.
• Work with Project Spec and Cap Worksheets (or similar tools) to create and review product specifications.
• Follow up on order status, delivery schedules, and issue resolution to ensure smooth operations.
• Maintain and update the order tracking system , providing regular reports.
• Coordinate and confirm deliveries and installations with warehouses and client representatives.
• Track warehouse receiving of products and ensure proper documentation.
• Ensure client satisfaction by assisting with final approvals and addressing any concerns.
• Process invoices and maintain well-organized project files .
• Participate in team meetings and company initiatives .
• Perform other related duties as assigned.