Employer Industry: Information Technology Services

Why consider this job opportunity:
- Pay range of $15 - $20/hr. on W2
- Opportunity for career advancement and growth within the organization
- Hybrid work model offering flexibility between remote and in-office work
- Supportive and collaborative work environment
- Chance to make a positive impact by assisting users with IT-related issues

What to Expect (Job Responsibilities):
- Respond courteously and promptly to user phone calls, live chats, and incoming tickets
- Use ServiceNow to manage tickets throughout their lifecycle
- Contribute towards meeting or exceeding Service Desk metrics and goals
- Execute Knowledge Base articles to troubleshoot and resolve technical incidents
- Proactively communicate with end users to manage expectations and provide updates

What is Required (Qualifications):
- Minimum educational requirement: High School Diploma or GED
- At least 2 years of IT Helpdesk or Service Desk experience
- Strong customer service experience, preferably in a call center environment
- Excellent time management and multitasking skills in a fast-paced environment
- Fluency in English with strong communication skills

How to Stand Out (Preferred Qualifications):
- Associate degree in IT or related professional certification
- Familiarity with Microsoft-based applications, particularly Windows 11 and Microsoft O365
- Experience with call management software and quality/documentation processes
- Knowledge of Active Directory Administration and troubleshooting Outlook issues
- Experience with ServiceNow or similar ticket management tools

#InformationTechnology #CustomerService #CareerOpportunity #HybridWork #ITHelpdesk

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