Employer Industry: Insurance Services

Why consider this job opportunity:
- Salary up to $26.44 per hour
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to handle complex customer service issues and make impactful decisions
- Work in a role that emphasizes problem-solving and analytical skills

What to Expect (Job Responsibilities):
- Handle escalated phone calls referred by front-line customer service departments
- Research and make decisions on escalated transactions
- Respond to customer inquiries in writing and address concerns
- Conduct quality reviews of customer service calls and identify trends for improvement
- Recommend procedural changes focused on customer retention and experience

What is Required (Qualifications):
- Florida Insurance license (2-20 or 20-44)
- High School diploma required; college preferred
- Minimum of 3 years’ recent Florida homeowners insurance experience in an agency or underwriting setting
- Strong analytical and critical thinking abilities
- Excellent written and oral communication skills

How to Stand Out (Preferred Qualifications):
- Bilingual, English-Spanish a plus
- Experience in training and procedural documentation

#InsuranceJobs #CustomerService #ProblemSolving #CareerGrowth #BilingualPreferred

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