Employer Industry: Insurance Services

Why consider this job opportunity:
- Salary up to $26.44 per hour
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and retention
- Requires critical thinking and problem-solving skills in a dynamic role

What to Expect (Job Responsibilities):
- Handle escalated phone calls referred by front-line customer service departments
- Research and make decisions on escalated transactions and reinstatement requests
- Respond to emails from internal departments and provide appropriate decisions
- Conduct quality reviews of customer service calls and transactional items
- Identify customer service issues and recommend procedural changes to enhance the customer experience

What is Required (Qualifications):
- Florida Insurance license (2-20 or 20-44)
- High School diploma required; college preferred
- Minimum of 3 years of recent Florida homeowners insurance experience in an agency or underwriting setting
- Strong analytical and critical thinking abilities
- Excellent written and oral communication skills

How to Stand Out (Preferred Qualifications):
- Bilingual, English-Spanish a plus
- Experience in training and procedural documentation

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