Customer Service Executive
Glasgow/Hybrid – Minimum 2 days in the office
Salary - up to £25,000 – dependent on experience
Work Pattern will be rotating hours between 7am and 11pm Monday – Sunday

As a Barclays Customer Service Executive you will act as the first point of contact for our high net worth clients. This is an exciting role where no two days are the same, each individual and each query must be dealt with in a way where we create a bespoke service which allows us to build long lasting relationships whilst providing exceptional customer experiences.
This is an exciting time at Barclays with the newly opened campus in the heart of Glasgow which acts as our centre of excellence, this is created as part of a long term investment as part of the Bank’s long term commitment to operating within Glasgow. You will be at the heart of the day to day operations in a newly built modern facility which offers a wide range of benefits to our staff. These range from an onsite gym, Al Carte Restaurant, a Bar, Prayer Room it even has its own Ice Cream Parlour!

What you get from us
Competitive salary
Competitive holiday allowance
Life assurance
Income protection
Private medical care
Pension contribution
Flexible working
Voluntary benefits and more

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

Hybrid Working
We are currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?
• Using genuine empathy to create an effortless service on inbound calls and taking responsibility for investigating and resolving client queries effectively
• Engaging with and helping High Net Worth clients via telephone or email communication, ensuring they receive an exceptional experience and service
• Recording client contact accurately on all applicable systems and responding to client requests in a timely and professional manner
• Working pro-actively with Operations and other functions to resolve issues and mitigate errors
• Ensuring clients are aware of all aspects of day to day banking including setting up payments and direct debits/ standing orders, cash transfers and foreign exchange
• Being a financial coach by knowing our clients’ needs and how our products and services can help our clients now and in the future
• Providing assistance by coaching, training and exchanging knowledge with less experienced colleagues

What we’re looking for:
• Exceptional communication skills, both written and verbal and excellent attention to detail
• Excellent computer literacy and very competent keyboard skills
• Strong ability to navigate systems whilst in conversations with the client
• Proven Customer Service experience with capability to provide an exceptional client experience

Skills that will help you in the role:
• Willingness to embrace a challenge in an evolving and changing environment
• A positive approach with the capability to relate and adapt to a diverse range of personalities
• Excellent judgement and decision making skills to deal with complex client needs and confidence to take ownership of these
• Effective negotiation and influencing skills

Where will you be working?
Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Home to 5,000 of our colleagues, our Tradeston campus will assist the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists. A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.