This is an onsite position 100%.

Nature of Role:

• Will work in a Call Center environment receiving inbound calls from customers for supply orders or customer support
• Maintains patient records and verifies accounts-
• Must maintain department KPIs
• Communicates prescription revision requests to clinic support teams
• Receives and processes new referrals for out of warranty equipment
• Facilitates equipment replacements
• Schedules patient’s annual preventative maintenance
• Coordinates Customer returns
• Follows regulations, policies and procedures
• Education- Minimum Requirements: High School Diploma or GED
• Preferred Qualifications 2-3 years of call center experience
• Associates Degree or equivalent work history
• Spanish Speaking preferred but not required.
• Excellent communication skills both verbal and written
• Strong computer skills and ability to navigate multiple websites along with data processing
• Strong MS Office working knowledge Ability to use good judgement, thinking and reasoning to solve problems