Job Description: Customer Service / Intake Specialist

Position: Customer Service / Intake Specialist
Type: Full-Time, Independent Contractor
Schedule: 9 AM - 5 PM EST (New York Time), with weekend availability preferred (e.g., 9 AM - 2 PM on Saturday or Sunday)
Location: Remote (Preference for Latin America to align with time zone)
About the Role

Special Touch Home Care Services is seeking Customer Service / Intake Specialists to join our dynamic team. In this role, you will serve as the first point of contact for clients and play a key role in providing exceptional customer service. The ideal candidate is bilingual, customer-focused, and eager to contribute to a compassionate healthcare environment.
Key Responsibilities

• Handle a high volume of incoming calls with professionalism and empathy.
• Collect and input client information accurately into our tracking system.
• Manage daily tasks using our internal task management system.
• Support multiple departmental areas as needed and adapt to diverse processes.
• Assist clients with inquiries related to home care services, ensuring a positive experience.

Requirements

• Fluency in English and Spanish (spoken and written).
• Strong customer service skills with the ability to handle high call volumes.
• Proficiency in basic data entry and tracking systems.
• Willingness to learn and navigate various departmental tasks.
• Excellent organizational skills and attention to detail.
• Prior experience in healthcare or a related field is a plus, but not required. Training will be provided.

Work Schedule

• Primary hours: 9 AM - 5 PM EST (Monday to Friday).
• Weekend availability (Saturday and/or Sunday) is highly desirable.

What We Offer

• Comprehensive training to support your success.
• Flexible, remote work opportunity within a supportive team environment.
• Competitive hourly pay based on experience.

This position is an excellent opportunity to develop skills in the healthcare industry while working with a dedicated and supportive team. If you're bilingual, customer service-oriented, and excited to make a difference in clients' lives, we encourage you to apply.